Set up your support
Together, we agree on the services included, who in your business can contact us, how to send requests, and when to expect a response.
Employee Relations & HR Support Retainer
Sound judgment.
Consistent HR support.
An ongoing HR partnership that aligns your people practices with your business strategy, strengthens manager decisions and accountability, and supports organizational performance, change, and growth—through practical guidance, clear documentation, and structured follow-through.
Discuss your support needsExplore what we cover ↓What we support
Don't Have an HR Team? No Worries!
HR-Magma brings Employee Relations and HR expertise to your business. We help you manage employee problems, handle everyday HR challenges, and make workplace decisions with confidence.
Already have an HR team? We work alongside them, too.
How to use your HR support
Clear steps for getting the help you need.
Tell us what you need
Your designated HR leader, owner, or manager explains the question or concern and the help requested. We clarify what information is needed for review.
Receive guidance and agreed support
We review the information, explain practical options, and provide the advice or documentation support included in your agreement. When specialist advice is needed, we help coordinate the next step.
Decide and follow through
Your designated leader decides how to proceed and directs the action. We document our guidance and provide the follow-up included in your agreement.
Your retainer
Ongoing HR support.
Aligned with your business strategy.
A monthly partnership shaped around your business priorities, workforce, and available HR resources. We support your designated leader with practical guidance, documentation, and follow-up to strengthen decisions, accountability, and progress on agreed HR priorities.
- Defined services and agreed monthly support capacity
- Authorized contacts and agreed communication channels
- Service hours, response targets, and escalation arrangements
- Track support requests, their status, and the guidance or documents provided.
- Scheduled check-ins and review of recurring issues
- Clear terms for additional work and separately scoped projects
Common questions
Before you begin.
Who do you support within our business?
We support the HR leader, owner, or manager designated in your agreement with practical advice, documentation support, and follow-up on agreed HR priorities. Requests come through your designated contacts.
What if we don’t have an internal HR team?
We work with your designated owner or manager, helping them assess HR questions, consider practical options, and prepare their next steps.
How is support delivered?
We provide ongoing support remotely through agreed communication channels, making it easy to stay connected. When an on-site visit would help address an agreed priority, we can discuss arrangements that fit your needs and service agreement.
Is support unlimited or available around the clock?
Support capacity, service hours, and response targets are agreed in your proposal and service agreement, so you know what support is available and when to expect a response.
How is sensitive employee information handled?
We agree on access and handling arrangements before sensitive information is shared. We use the information needed for the request, limit access to authorized participants, and prefer reviewing records within your own systems where practical.
How is the retainer different from the Manager Hotline?
The retainer provides continuing advisory and documentation support, scheduled check-ins, and agreed follow-up. The Manager Hotline focuses on guidance for specific manager questions.
How do we get started?
Contact us with a brief description of your business and the HR support you need. We’ll discuss your priorities, explain how the retainer could support your designated leader, and prepare a tailored proposal if the service fits your needs.
Let’s talk about the HR challenges facing your business.
Whether you have an HR team or manage employee matters yourself, we can discuss the support that fits your priorities.